Frequently Asked Questions

Question 1

How long does a new elevator installation take?

Accepted Answer

A standard passenger elevator installation typically takes 4 to 8 weeks from site mobilisation to final handover, depending on the number of floors, elevator type, and building readiness. High-rise projects or custom cabin specifications may require additional time. We provide a detailed project timeline during the quotation stage so you know exactly what to expect.

Question 2

What types of elevators do you install?

Accepted Answer

We install a full range of elevator systems including passenger elevators, freight and service elevators, hospital and stretcher elevators, home lifts, and panoramic glass elevators. In terms of drive technology, we offer hydraulic, geared traction, gearless traction, and machine-room-less (MRL) systems — each suited to different building heights, usage loads, and space constraints.

Question 3

Do you handle all permits and regulatory approvals?

Accepted Answer

Yes. We manage the complete documentation and approval process, including structural drawings, electrical clearances, and statutory inspections required by local municipal bodies and the Directorate of Boilers or equivalent authority in your state. Our team ensures full compliance with BIS standards and the National Building Code (NBC) before the elevator is commissioned.

Question 4

Can you install an elevator in an existing building without a pre-built shaft?

Accepted Answer

Yes, we offer shaft construction as part of our turnkey installation service. Our civil coordination team works alongside your builder or contractor to design and construct the elevator shaft to the required specifications. We can also advise on space-efficient shaft designs for buildings where space is limited.

Question 5

What cabin finishes and customisation options are available?

Accepted Answer

We offer a wide range of cabin finishes including brushed stainless steel, mirror-finish steel, wood veneer panels, glass walls, and custom laminates. Flooring options include granite, marble, vinyl, and anti-slip steel. You can also choose from various lighting styles, handrail designs, digital display panels, and access control integrations to match your building's interior.

Question 6

How often should an elevator be serviced?

Accepted Answer

As a minimum, elevators should receive a thorough inspection and service visit once a month. Our standard Annual Maintenance Contract (AMC) includes 12 scheduled monthly visits per year, plus quarterly comprehensive inspections that cover all mechanical, electrical, and safety systems. High-traffic elevators in commercial buildings may benefit from more frequent visits, which we can accommodate with a customised plan.

Question 7

What is the difference between a Comprehensive and Non-Comprehensive AMC?

Accepted Answer

A Comprehensive AMC covers all labour, routine consumables (lubricants, cleaning materials), and the cost of spare parts required during the contract period — giving you complete cost predictability. A Non-Comprehensive AMC covers labour and scheduled service visits, but spare parts are billed separately at actuals. We recommend the Comprehensive plan for elevators older than 5 years or those in high-usage environments.

Question 8

What is your emergency response time?

Accepted Answer

Our 24/7 emergency helpline is available round the clock, every day of the year. For AMC clients, our target response time is within 2 hours for passenger entrapment situations and within 4 hours for general breakdowns. Response times may vary slightly based on your location, but we maintain a network of field engineers across the region to ensure rapid deployment.

Question 9

Do you use original spare parts?

Accepted Answer

Yes. We use only genuine OEM (Original Equipment Manufacturer) spare parts or certified equivalent components that meet the original manufacturer's specifications. Using counterfeit or substandard parts is a safety risk and can void warranties — we never compromise on this. Every part used during a service visit is documented in the service report provided to you.

Question 10

How much does elevator modernisation cost?

Accepted Answer

Modernisation costs vary significantly depending on the scope of work. A cabin interior refurbishment (lighting, flooring, panels) typically starts from ₹1.5 to ₹3 lakhs per elevator. A full control system and drive upgrade can range from ₹4 to ₹10 lakhs depending on the elevator type and technology chosen. A complete modernisation covering controls, drive, cabin, and safety devices can range from ₹8 to ₹20 lakhs. We provide a detailed, itemised quotation after a free site assessment — there are no hidden costs.

Question 11

How long does modernisation take and will my elevator be out of service?

Accepted Answer

A cabin refurbishment can typically be completed in 2 to 3 days per elevator. A full control system and drive upgrade takes 5 to 10 working days. For buildings with multiple elevators, we schedule modernisation in phases so at least one elevator remains operational at all times, minimising disruption to residents or occupants.

Question 12

How much energy can I save after modernisation?

Accepted Answer

Installing a Variable Frequency Drive (VFD) and upgrading to LED cabin lighting typically reduces elevator energy consumption by 30 to 40%. For a building with two elevators running 16 hours a day, this can translate to savings of ₹15,000 to ₹30,000 per year on electricity bills. The modernisation investment often pays for itself within 3 to 5 years through energy savings alone.

Question 13

My elevator is very old — is modernisation still possible?

Accepted Answer

In most cases, yes. Elevators that are 15 to 25 years old are strong candidates for modernisation, as the shaft and structural components are typically still sound. We assess the condition of the existing guide rails, counterweight, and machine room equipment during our site survey. If the core structure is viable, modernisation is almost always more cost-effective than full replacement and causes far less disruption to the building.

Question 14

What warranty do you provide on new installations?

Accepted Answer

All new elevator installations come with a 12-month comprehensive warranty covering all parts and labour from the date of commissioning. During this period, any defect arising from materials or workmanship is rectified at no cost to you. We also offer extended warranty packages of up to 3 years, which can be discussed at the time of order.

Question 15

Are your elevators compliant with safety regulations?

Accepted Answer

Yes. Every elevator we install or modernise is fully compliant with the Bureau of Indian Standards (BIS) specifications for lifts and escalators, the National Building Code (NBC) 2016, and applicable state-level lift regulations. We also install mandatory safety devices including Automatic Rescue Devices (ARD), overload sensors, door safety edges, pit ladders, and emergency lighting as standard.

Question 16

What happens if someone gets trapped in the elevator?

Accepted Answer

All our elevators are fitted with an Automatic Rescue Device (ARD) that automatically moves the elevator to the nearest floor and opens the doors in the event of a power failure, preventing entrapment in most situations. In the rare event of a mechanical entrapment, our 24/7 emergency helpline connects you directly to a trained engineer who can guide building staff through safe manual release procedures while dispatching a field team.

Question 17

How do I get a quote for a new elevator or service?

Accepted Answer

Simply fill in our online quote request form with your building details and requirements, or call us directly. One of our engineers will contact you within 1 to 2 business days to schedule a free site visit. Following the visit, we provide a detailed, itemised written quotation — no vague estimates, no hidden charges.

Question 18

Is the site assessment free?

Accepted Answer

Yes, completely free of charge and with no obligation. Our engineer will visit your site, assess the requirements, take measurements, and discuss your preferences before preparing the quotation. We believe in transparent pricing from the very first interaction.

Question 19

How long does it take to receive a quotation after the site visit?

Accepted Answer

We aim to deliver a detailed written quotation within 3 to 5 working days of the site visit. For straightforward projects, we can often turn around a quote faster. The quotation will include a full scope of work, itemised pricing, project timeline, payment schedule, and warranty terms.

Question 20

Do you work with housing societies, builders, and facility managers?

Accepted Answer

Yes. We work with a wide range of clients including residential housing societies (RWAs), real estate developers and builders, commercial property owners, facility management companies, hospitals, hotels, and industrial facilities. We have dedicated account managers for large or multi-site clients and can offer volume pricing for projects involving multiple elevators.

Answers to Your Elevator Questions

Installation

Maintenance

Modernisation

Warranty & Safety

Getting a Quote

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